Privacy
This page explains what we collect, why we collect it, and how we handle it. We try to keep this short and plain.
What we collect
When you complete the intake, you provide information about yourself, your RV, the service issue, the dealer or manufacturer involved, your repair history, your communication history, the documents you have, and the outcome you are seeking. You may also paste links to supporting materials.
In a later release you will be able to upload supporting documents (PDF, JPG, PNG, DOCX, TXT). In this version, uploads are not enabled.
Why we collect it
We use what you type to generate your RV Service Escalation Packet. We do not sell your information. We do not share it with dealers, manufacturers, warranty providers, or complaint channels.
How we handle uploaded materials
If you upload supporting documents in a future release, they are treated as supporting materials only. The product does not automatically read, parse, OCR, summarize, extract, or analyze uploaded files. The packet uses only the file name, the file type you selected, any label or description you provided, and the document types you checked.
How we store it
Your intake data is transmitted over HTTPS. We avoid logging full free-text fields in operational logs. Where we use third-party tools to receive intake data, generate the packet, or deliver email, we choose providers that support reasonable security practices.
Payment information
Payments are processed by Stripe. We may receive limited payment-related information such as your name, email address, billing details, payment status, transaction ID, and receipt information. We do not receive or store your full credit card number. Stripe handles payment information according to its own privacy policy and terms.
Retention
We may retain your intake submission, generated escalation packet, payment reference, email delivery records, and related logs for the following purposes:
- Delivering your packet and customer support
- Troubleshooting technical issues
- Fraud prevention and payment verification
- Service improvement and product updates
We do not sell or share your information with dealers, manufacturers, warranty providers, complaint channels, or other third parties. We do not use your packet to contact anyone on your behalf.
You can request deletion of your data at any time by contacting support@rvservicekit.com. We will honor deletion requests subject to any records we are required to retain for payment verification, tax compliance, security, dispute resolution, or legal obligations.
Children
This product is intended for adults purchasing on behalf of themselves or their household.
Contact
Questions or deletion requests can be sent to support@rvservicekit.com.