1. Your information and RV basics

Use the same email address you used at checkout so we can match your payment to your intake form.

Fields marked with * are required.

Required.
Required.
Required.
Required.
Required. Enter a 4-digit year.
Required.
Required.
Enter the 17-character VIN from your RV paperwork, registration, title, or VIN label.
Required.
Required.
Required.
Required.

2. The main service problem

Main issue category (select all that apply)
Select at least one.
Required.
Required.
Is the RV currently at a dealer or service center?
Required.
Is there a safety concern?
Required.

3. Current service and escalation context

If this is the same as the selling dealer, you can just repeat the name. If different, enter the current facility name and city.
Required.
Leave blank if covered by factory warranty only.
Required.
Be as specific as possible. For example: waiting on warranty authorization, waiting on parts, dealer has not diagnosed the issue, manufacturer has not responded, repair facility says they need more documentation, or no one has given a completion date.

4. Repair and service history

Required.
Has a repair order been opened?
Required.
Service events

Add one entry per service visit. At least one is required if you reported one or more visits.

5. Communication history

Contacted dealer in writing?
Required.
Contacted manufacturer in writing?
Required.
Contacted warranty provider in writing?
Required.
Summarize the most important email, text message, letter, or written update you have received or sent. Include who sent it, when it was sent, and what it said. This helps create a clear written record.
Communication events

Optional. Add any phone calls, emails, texts, or in-person conversations worth documenting.

6. Documents and evidence

File uploads are not enabled in this version. List the document types you have and describe key documents below. Uploads will be added in a later release. The product never reads, parses, OCRs, or analyzes uploaded files.
Which documents do you have?

Select anything you have access to, even if you are not uploading it now. These documents are not analyzed automatically, but listing them helps organize your packet.

Select at least one.
Which documents are missing?

Select items you may need to request later.

Briefly describe the most important documents, photos, emails, or screenshots you have.

Do you have photos or videos of the issue?
Required.
Any written warranty denial?
Required.

7. Desired outcome and final confirmation

What outcome are you seeking? (select all that apply)
Select at least one.

In a sentence or two, describe the single outcome that would resolve this for you.

Required.
Required.
Required.
Required.
Data retention: By submitting this intake, you understand that we may retain your submission and generated packet for support, payment verification, troubleshooting, and service improvement. We do not contact dealers, manufacturers, warranty providers, or agencies on your behalf. You can request deletion by emailing support@rvservicekit.com.

Acknowledgments

Required.
Required.
Required.
Required.
Required.
Required.